New train and tram contracts
The Government is putting passengers first with new contracts to operate Melbourne's trains and trams that will have higher performance targets and enforce tougher penalties if these targets are not met.
Metro Trains Melbourne (MTM) and Keolis Downer (KDR) will operate Melbourne's train and tram networks for the next seven years, with the new contracts starting on 30 November 2017.
The new contracts are significantly tougher, with increased penalties, higher performance targets and passenger experience central to the new agreements.
Tougher penalties have been introduced to address the issues that cause most passenger dissatisfaction – station skipping, short shunting, graffiti, poor communication and information, inappropriate advertising and dirty rolling stock.
The new contracts will also raise the bar for on time services and service delivery and will usher in a new era of passenger-focussed services.
Page last reviewed on 14 September 2017