Ticket scalping legislation

Major Events Act 2009

The Major Events Act 2009 replaces the Major Sporting Events Act 2009 to greater protect the community from ticket scalping.

The changes to the Act will ensure that consumers are given a fair go when purchasing tickets, giving all Victorians the chance to attend events without being priced out or made to pay exorbitant costs to attend major events. 

The Minister for Tourism and Major Events can now declare an event as a major event, where it will become an offence to resell (and/or to advertise for resale) any ticket to the event for more than 10 percent above the face value of the ticket.

Cultural events including theatre events, concerts, gallery exhibitions and festivals will now have the potential to be declared major events under the new legislation.

New authorised ticketing officers will be appointed who will be able to fine scalpers who target declared major events, and assist Victoria Police in the enforcement of the Act.

Current declared major events

The following major events are subject to a Major Event Ticketing Declaration and are protected under the Major Events Act 2009:

Previously declared major events

How do I report cases of ticket scalping?

If you suspect tickets to a declared major event are being scalped, report the matter by calling (03) 9651 9999 or emailing fairgo.forfans@ecodev.vic.gov.au.

Information for ticket buyers

Consumers should take care when buying a ticket from a second-hand seller - whether it's in person, over the phone, or through a third-party website such as Viagogo or Gumtree - as there is always a risk that the ticket is not genuine.

A non-genuine ticket can mean the customer has paid too much for the ticket, or it may not be valid for the event. This may mean the customer is blocked from entering the event and won't be eligible for a refund on the money spent.

Under changes to the Major Events Act 2009, tickets to declared major events cannot be resold and/or advertised for resale for more than 10% above the face value of the ticket.

Consumers are encouraged to check the original purchase price of a ticket before buying one from a second-hand seller to ensure the resale price is not being inflated.

New authorised ticketing officers will support Victoria Police in enforcing the new law and prosecuting ticket scalpers. Penalties can range from $806 up to $483,500 depending on the nature of the offences.

If you suspect tickets to a declared major event are being scalped, report the case by calling (03) 9651 9999 or emailing fairgo.forfans@ecodev.vic.gov.au.

Information for ticket sellers

The Victorian Government is cracking down on ticket scalpers to help genuine sporting fans and music lovers access tickets for the many events on Victoria's events calendar, without having to pay inflated prices.

Resale of tickets to sporting and entertainment events is generally legal in Victoria, however ticket sellers are advised not raise the price of the ticket by more than 10%.

For ticket holders wanting to resell their tickets to a declared major event, it is now an offence to advertise or resell a ticket for more than 10% above the face value of the ticket.

Penalties can range from $806 up to $483,500 depending on the nature of the offences.

If you have queries about your obligations as a ticket seller under the new legislation, please contact DEDJTR by calling (03) 9651 9999 or emailing fairgo.forfans@ecodev.vic.gov.au.

Information for industry

The Victorian Government is working hard to ensure Victoria's major events calendar remains one of the largest, prestigious and most successful in the world.

The Act will help regulate the secondary ticket market to ensure it operates in the interests of fans by providing for increased accessibility and transparency, and supports the long-term development of the live events and creative industries, in particular music and theatre.

New authorised ticketing officers will be given equivalent powers to that available to police officers under the ticket scalping provisions of the Act, to support the Victorian Police in the enforcement of the Act.

To enquire about having an event declared as a major event under the Act, please contact DEDJTR by calling (03) 9651 9999 or emailing fairgo.forfans@ecodev.vic.gov.au.

For more information on the legislation, please read the Major Events Amendment Fact Sheet Major Events Amendment.docx (DOCX 89.61 KB)DOCX icon.

Page last updated: 8 November 2018